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Welcome to My Art Gallery

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FREQUENTLY ASKED QUESTIONS


ARE THESE PAINTINGS, PRINTS, POSTERS, ETC? WHAT ARE THEY?  

PAINTINGS! They are not printed in any way. These are 100% hand painted oils on canvas, with the exception of a select few that are primarily done in acrylic (these are noted clearly in their descriptions). We work with many artists, and each painting is done by hand by one artist from start to finish. 

How long does each painting take to paint? 

Each one differs, but on average they take three weeks to complete, at least. They are highly layered and due to the nature of oil paint, they take quite some time for each layer to dry before the next can be touched upon. 

Do these paintings come framed / stretched? 

No, they are delivered rolled. They are safely packaged this way. If they are stretched or framed, the exposure to damage increases dramatically. If you specifically request that your painting is stretched or framed by us, we will entertain that, consider the factors involved, and if both parties agree on negotiated additional price we can move forward from there. 

do you do custom paintings? 

YES! Please contact us at sales@newyorkartfactory.com to begin the discussion. Pricing varies based on complexity and size. To give a ballpark, custom paintings cost about 2x what you would find here in our online store. Each custom painting will require a custom quote. Email us! 

WHAT IS YOUR SHIPPING POLICY? 

FOR UNITED STATES  We ship via UPS or USPS as applicable. Shipping in the US is free of charge. This is subject to change in the future. 

INTERNATIONAL The most applicable mail and parcel carrier will be selected for your geographical zone and that carrier will determine the shipping cost based on the weight, physical size of your order, as well as destination.  

For special shipping requests, please contact us at sales@newyorkartfactory.com and we will do our best to accomodate you. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • You can return your art within 14 days of your order if you are not completely satisfied and you will have the option of a full refund, store credit or exchange. 

CAN I CANCEL MY ORDER?  

Yes. Orders can be  cancelled if done so prior to shipment. If the order has already been shipped, it will need to be returned according to our returns policy before a refund or store credit is issued. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Once the original order is received back at our warehouse, processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

It is our strong recommendation that you return your art in the same packaging it was shipped in. As part of the return process we will provide details on how to pack your return. You can contact us at sales@newyorkartfactory.com for details. 


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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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